Billing Terms & Conditions
Last updated: 9 September 2026
Welcome to PROTEIN POWER®.
All information, products, prices, and services displayed on our website are provided as an invitation to purchase and are subject to these Billing Terms & Conditions.
When you place an order with PROTEIN POWER®, you agree to the billing, payment, and order conditions described below.
1. Accepted Payment Methods
We accept secure payment methods available at checkout, which may include:
- Shop Pay
- Visa
- Mastercard
- Apple Pay
- Google Pay
Available payment methods may vary depending on your device, location, card issuer, and payment provider availability.
2. Secure Payment Processing
All payments are processed through secure third-party payment providers using appropriate security and encryption measures.
PROTEIN POWER® does not directly store your complete payment card details on our servers. Payment information is handled by the payment provider used during checkout.
3. Payment Authorisation
All transactions may be subject to payment verification, authorisation, and fraud-prevention checks.
An order may not be processed or accepted if:
- Payment is declined
- Payment cannot be authorised or verified
- Billing information is incorrect or incomplete
- The payment provider rejects the transaction
- The transaction appears fraudulent or unauthorised
If you experience a payment issue, you may be asked to use another available payment method.
4. Order Confirmation
After placing an order, you may receive an order confirmation by email.
An initial order confirmation acknowledges that we have received your order. It does not necessarily mean that your order has been accepted or dispatched.
We may cancel or refuse an order where reasonably necessary, including because of:
- Payment or authorisation issues
- Product unavailability
- Incorrect pricing or product information
- Incorrect or incomplete customer information
- Suspected fraudulent or unauthorised activity
If we cancel an order after payment has been successfully collected, any amount due back to you will be refunded to the appropriate payment method.
5. Prices & Currency
Unless otherwise clearly stated, prices on our website are displayed in British Pounds Sterling (GBP £).
Any applicable product price, delivery charge, and other costs will be displayed before you complete your purchase.
The final amount payable will be shown during checkout before payment is submitted.
6. Billing Information
Customers are responsible for providing accurate and complete information when placing an order, including where applicable:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment information
Incorrect or incomplete information may result in payment failure, order delays, or cancellation.
7. Pricing & Information Errors
We aim to keep product information, pricing, availability, promotions, and shipping information accurate and up to date.
If we discover a material pricing or information error affecting your order, we may contact you before processing the order and provide an appropriate option.
We will not use these terms to limit any statutory rights available to consumers under applicable UK law.
8. Fraud Prevention & Security
To protect our customers and business, transactions may be reviewed for fraud prevention and security purposes.
We may delay, refuse, or cancel an order where we reasonably suspect:
- Fraudulent activity
- Unauthorised payment use
- Identity or payment verification issues
- Misuse of our website or checkout
- A violation of our applicable policies
Where appropriate, additional information may be requested to verify an order.
9. Refunds & Returns
Returns, cancellations, and refunds are handled in accordance with our Return & Refund Policy and applicable UK consumer law.
Where a refund is approved, it will normally be issued to the original payment method used for the purchase.
After a refund has been issued, additional processing time may be required by your bank, card issuer, or payment provider before the funds appear in your account.
10. Payment Disputes
If you believe that there is an error with a payment or charge associated with your order, please contact us as soon as possible at:
We will review the matter and provide assistance where appropriate.
11. Changes to These Terms
We may update these Billing Terms & Conditions from time to time to reflect changes to our payment methods, website, business practices, or applicable requirements.
Any updated version will be published on this page with a revised “Last updated” date.
12. Contact Information
For billing, payment, or order enquiries, please contact us:
PROTEIN POWER®
106 Russell St
Middlesbrough
TS1 2AD
United Kingdom
Email: support@proteinpower.shop
Phone: 01642 801677
Website: proteinpower.shop